My computer freezes when windows starts

If you were editing a document at the time of the lockup, it might be recoverable after rebooting. If your program does not have an autosave feature, you may lose all unsaved work due to a freeze or deadlock. It is important to save your work often to minimize or prevent this possibility. If only your mouse is frozen or not working, see: Mouse not detected or working in Windows.

Give the computer a few minutes to process. Sometimes a computer may appear frozen, but it's only slow or busy processing a complex task. See if the computer responds by pressing the Caps Lock key on the keyboard and watching the Caps Lock LED light to see if it turns on and off. If nothing happens, the computer is deadlocked , and you must reboot the computer. If the computer can turn Caps Lock on and off, continue to the next step.

If the Caps Lock can turn on and off, Windows is still working, but another program may not be responding, causing the computer to freeze. If the Task Manager can open, highlight the program that is not responding and choose End Task , which should unfreeze the computer.

It could still take ten to twenty seconds for the unresponsive program to be terminated after choosing End Task. If the Task Manager opens but the mouse is still not working, it may be a problem with the mouse. If none of the steps above helped, you must reboot the computer. To reboot a frozen computer, press and hold down the power button until the computer turns off.

Once the computer is off, wait a few seconds, turn it back on and let it start as usual. During the computer startup process, you may see a screen asking if you want to start the computer in Safe Mode or Start Windows Normally. Choose the Start Windows Normally option and see if Windows starts up without error. Sometimes the issues are more acute. If your computer is unresponsive, slow down and follow these steps.

OK, this step is obvious, but there is often confusion here. This is an excellent reminder to back up your important information if a serious problem is on the way. Otherwise, you could find yourself scrambling through more complicated ways to get files off a dead computer. Need help? While restarting, the computer might indicate an error with Windows and ask if you want to start normally or in Safe Mode.

Choose to start Windows normally. Then back up your data and see if it freezes again. If Windows fails to boot normally three times in a row, it will enter Automatic Repair Mode. Here you can boot into Safe Mode. To do so, interrupt the boot-up process. Before Windows finishes loading, press down on the power button for four seconds to interrupt the process. If the computer freezes again immediately after booting, whether in normal mode or Safe Mode, you could have a serious software or hardware problem.

There could be corrupt data on your hard drive, and the computer is trying to repair that data. If so, it will start with a check disk. An occasional or consistent computer freeze could result from a program acting up. Start using your computer as usual, but keep an eye on the CPU, memory, and disk categories. If the computer freezes and one of these is really high, that could be your answer. Make a note of which area was high, then restart the computer and open Task Manager again.

Sorry this didn't help. Thanks for your feedback. I've tried running Startup Repair from the install dvd, all I get is: problem event name - startup repair offline problem signature 01 - 6. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Halima S.